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North East Recovery Coaching Refunds and Cancellation Policy

At North East Recovery Coaching, we strive to provide exceptional support and guidance. This policy outlines our approach to refunds and cancellations.

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Your purchase of coaching packages or sessions highlights your motivation and  commitment to participate in the process and follow through to its completion However, we also do have an understanding that unexpected events can occur. 

In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis.

We ask the individuals to be committed and transparent and we will commit to offering grace when needed. In general these guidelines apply for coaching refunds and cancellations:

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The Client may cancel a purchased session within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee.

To cancel an order, send your request to info@northeastrecoverycoaching.com 

Once an appointment is agreed it is considered a set appointment.

However, if necessary, the Client may request to reschedule a session,
if they give at least 24 hours advance notice. Any missed sessions or cancelled sessions with less than 24 hours advance notice will be forfeited. if we need to arrange a local room there may be a fee also. 

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If unexpected circumstances prevent the Client from completing all of their scheduled sessions, the Client may request a refund for the amount pertaining to the remaining sessions and this would be considered at the discretion of North East Recovery Coaching with an addition of a 5% transaction fee.

Payment is due at the time of booking or prior to the session.

We accept the following methods of payment - 

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Bank card payment 

Bank Transfer 

Cash

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We're committed to supporting your recovery journey.